Beginner
Cryptography
IT Support
IT Support
Instructor
KATE BASSEY
80 hours
1 enrolled
About this course
The IT Support Course provides foundational and practical knowledge required to troubleshoot computer systems, manage networks, support users, and maintain IT infrastructure in business environments.
Course Content
What is IT Support?
120 min
Roles in IT (Help Desk, System Admin, Network Admin)
120 min
Overview of IT infrastructure
120 min
Hardware vs Software
120 min
Types of IT Support (L1, L2, L3)
120 min
Practicals: Understanding IT environments
120 min
Practicals: Identifying common support requests
120 min
Practicals: IT terminology exercises
120 min
Components of a computer
120 min
Motherboard, CPU, RAM
120 min
Storage devices (HDD, SSD, NVMe)
120 min
Power supplies
120 min
Peripherals (monitors, keyboards, printers)
120 min
BIOS/UEFI
120 min
Practicals: Identifying computer components
120 min
Practicals: Installing RAM and storage
120 min
Practicals: BIOS configuration
120 min
Overview of Operating Systems
120 min
Installing Windows
120 min
Linux basics
120 min
File systems
120 min
System configuration
120 min
Drivers and updates
120 min
Practicals: Installing Windows OS
120 min
Practicals: Creating user accounts
120 min
Practicals: Creating user accounts
120 min
What is networking?
120 min
LAN, WAN, Internet
120 min
IP addressing
120 min
DNS and DHCP
120 min
Routers and switches
120 min
Wired vs wireless networks
120 min
Practicals: Configuring IP addresses
120 min
Practicals: Testing connectivity using ping and tracert
120 min
Practicals: Setting up a small network
120 min
Troubleshooting methodology
120 min
Diagnostic tools
120 min
Task Manager
120 min
Command Prompt
120 min
Remote desktop tools
120 min
System logs
120 min
Practicals: Solving common system issues
120 min
Practicals: Remote troubleshooting
120 min
Practicals: Diagnosing slow computers
120 min
Communication skills for IT professionals
120 min
Ticketing systems
120 min
Incident management
120 min
Service Level Agreements (SLA)
120 min
Documentation
120 min
Practicals: Handling support tickets
120 min
Practicals: Simulated user support scenarios
120 min
Security principles
120 min
Malware, ransomware, phishing
120 min
Antivirus and firewalls
120 min
Password policies
120 min
Data protection
120 min
Practicals: Detecting phishing emails
120 min
Practicals: Installing antivirus
120 min
Practicals: Securing user accounts
120 min
Introduction to cloud computing
120 min
SaaS, PaaS, IaaS
120 min
Cloud storage
120 min
Remote work tools
120 min
Virtual machines
120 min
Practicals: Using cloud storage
120 min
Practicals: Creating a virtual machine
120 min
Practicals: Remote collaboration tools
120 min
User account management
120 min
Active Directory basics
120 min
Group policies
120 min
Backup and recovery
120 min
Software deployment
120 min
Practicals: Creating user accounts
120 min
Practicals: System backup and restore
120 min
Practicals: Managing permissions
120 min
Writing technical documentation
120 min
Knowledge base systems
120 min
IT policies
120 min
Standard operating procedures
120 min
Practicals: Writing troubleshooting guides
120 min
Practicals: Creating IT documentation
120 min
Common help desk issues
120 min
Printer troubleshooting
120 min
Network outages
120 min
Software installation problems
120 min
Practicals: Scenario-based troubleshooting
120 min
Practicals: Mock help desk support
0 min
IT career paths
120 min
Building a tech resume
120 min
Interview preparation
120 min
Industry certifications
120 min
Practicals: Resume workshop
120 min
Practicals: Mock technical interviews
120 min
Prerequisites
Learning Outcomes
By the end of this course, students will be able to:
Diagnose and resolve hardware and software issues
Install and configure operating systems
Provide user support and customer service
Manage basic networking
Implement cybersecurity best practices
Use help desk tools and documentation
Diagnose and resolve hardware and software issues
Install and configure operating systems
Provide user support and customer service
Manage basic networking
Implement cybersecurity best practices
Use help desk tools and documentation
Capstone Project
Students complete a final IT support project, such as:
Setting up a small office network
Installing and configuring operating systems
Creating an IT support knowledge base
Troubleshooting a simulated company IT environment
Setting up a small office network
Installing and configuring operating systems
Creating an IT support knowledge base
Troubleshooting a simulated company IT environment
Target Audience
Beginners entering IT
Career switchers
Students interested in tech support
Junior IT staff seeking structured training
Career switchers
Students interested in tech support
Junior IT staff seeking structured training
This course includes:
- 80 hours of video
- Downloadable resources
- Certificate of completion
- Lifetime access